Council Tax Officer - £13.81 per hour + holiday pay

Immediate start – 2 month booking with view to extend


We are looking for an experienced Council Tax Officer who must be familiar with all areas of billing, collection & recovery of Council Tax in accordance with The Local Government Finance Act 1992.

Duties will include (but not be limited to):

  • Main point of contact for customers to resolve their queries
  • To create new liabilities, apply discounts/exemptions/reliefs to Council Tax in accordance with legislation and divisional policies
  • To decide on and process methods of payment, action refunds and perform account housekeeping functions, e.g. balancing, linking, and tracing absconded taxpayers
  • To maintain and provide statistical information on payment and account activity including proactive monitoring of the accounts of customers in vulnerable groups and the research and production of statements for accounts with multi-year debts
  • Identify and progress appropriate recovery action against customers all the way through the recovery process. Allocate bailiff payments, advising the bailiff of direct payment and account amendments. Set attachment to benefits and earnings and progress cases to Arrears Team for bankruptcy/liquidation and committal
  • Assist colleagues with more challenging cases and be directly responsible for dealing with and responding to customers in more complex and controversial cases. This includes providing verbal and written explanations

The successful Council Tax Officer will have:

  • Experience working within a Council Tax environment
  • Up to date knowledge of Council Tax legislation policy and procedures
  • Knowledge of the Local Government Finance Act 1992
  • Experience using IBS and/or Civica system
  • The ability to draft and compose written response to correspondence
  • The ability to deal with outside Agencies
  • Good communication and numerical skills
  • Good investigative skills

 NVQ’s in Institute of Rating, Revenues and Valuation and Customer Service would be desirable but not essential.

Apply Online

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