Hotel Receptionist - IMMEDIATE START - £18,000 p.a.

South Kensington

Day Shifts: Early: 7am – 3.30pm Afternoon: 2pm – 10.30pm

25 days holiday plus bank holidays!


We have an exciting opportunity for an experienced Hotel Receptionist with EXCELLENT knowledge of the Opera Reservation System.

As a Hotel Receptionist you must be proactive, reliable and provide exceptional customer service to all guests.

MUST be happy to work the OCCASIONAL night shift (10.30pm – 7am) on a rota basis when the night receptions is off for two days in rotation with other member of staff.

You will be:

  • The first point of contact both face to face and over the phone
  • Dealing with enquiries
  • Taking reservations for apartments by phone, e-mail, face to face and fax
  • Dealing with bookings via the extranet
  • Emailing booking confirmations Liaising with housekeeping to ensure rooms are ready for new arrivals
  • Checking guests in and out
  • Diary Management
  • Data entry
  • Taking cash and credit card payments
  • Dealing with and resolving guest complaints
  • Filing, faxing, photocopying and scanning

The successful candidate will have:

  • Hotel Receptionist or serviced apartment experience
  • Opera Reservation systems experience
  • Front line customer service skills
  • Diary management experience
  • Good IT skills, including Word, Excel & Outlook

Only PDF, DOC and RTF file formats are accepted

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