Benefits Assessment Officer - £16.44 per hour + holiday pay

Immediate start - ongoing role

We are looking for an experienced Benefits Assessment Officer based in Lambeth to assess and determine Housing and Council Tax Support claims for all types.  Delivering front-line customer liaison, ensuring that the community have access to the range of services provided through the Customer Centre appropriate to their benefit requirements.

Duties will include (but not be limited to):

  • Provide responses to customer benefit enquiries and complete assessments when necessary in the Customer Care Centre
  • Handle challenging enquiries and customers
  • Identify defective and effective claims and make judgements on additional evidence/information required
  • Verify evidence and information supplied by claimants in accordance with legislation and local policy, in compliance with the Verification Framework
  • Carry out detailed and complex manual, and/or system based calculations where necessary to estimate customer’s entitlement to Housing and Council Tax Support
  • Deal with complex enquiries from claimants, landlords, Housing Associations, advice agencies, solicitors, the benefits agency and internal departments
  • Assist with the induction, coaching and mentoring of new staff in all aspects of benefits administration and council policy and procedures
  • Maintain a detailed knowledge and understanding of Housing and Council Tax Support legislation, including that which affects the creation, classification and recovery of overpayments
  • Undertake secondment when required to develop skills and knowledge within the Benefits Service
  • Identify claims for backdated benefit and make balanced recommendations as to whether the claimant has shown continuous good cause
  • Identify suspected or potential fraudulent claims and make written referrals to the Housing Anti Fraud Team
  • Utilise the computerised benefits database and document imaging system
  • Identify and advise claimants of their potential entitlement to other welfare benefits – including income Support, disability benefits, working and child tax credits etc

The successful candidate will have:

  • Local Authority experience
  • Experience of assessing Housing and Council Tax benefit claims in accordance with legislation, council policy and procedure
  • Knowledge of assessing and inputting all types of claims on the Academy Benefits processing system
  • Excellent communication skills both verbal and written
  • Ability to read and extract relevant information from SX3, CIS, Operate Qmatic, One Serve and Anite

 Only applicants with the relevant experience will be considered.


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