Housing Advisor - £14.02 per hour + holiday pay

Immediate start – 3 month booking with view to extend

Part time: 30 hours per week - 10am to 3pm

Tower Hamlets

We are looking for Housing Advisors to work in a busy call centre located in Tower Hamlets.

Must have experience of Housing, Repairs and Customer Service working within Local Authority for this role.

The successful candidate will:

  • Respond to telephone, face to face, email and correspondence enquiries made by residents
  • Provide advice and assistance in resolving enquiries at initial point of contact
  • Schedule appointments and manage hand-offs with specialist support teams
  • Record actions and outcomes on relevant ICT systems and manage customer records
  • Provide customer services at all THH customer contact points and work flexibly to deliver the service to the hours of operation agreed with residents
  • Undertake outbound contacts to support vulnerable residents, consultation and satisfaction surveys
  • Undertake a range of customer service support activities (form processing and document management)
  • Provide support and liaise with mobile staff within the Neighbourhood Housing Service and other specialist delivery teams
  • Consistently deliver to customer service targets and service standards as agreed
  • Comply with Tower Hamlets Home people management policies and procedures including equality of opportunity and Health and Safety at work
  • Demonstrate professional behaviour in accordance with the Visions and Values and code of conduct in operation in Tower Hamlet Homes
  • Undertake any other duties that may be required from time to time, and which are commensurate with the salary and responsibilities of the post, including evening and weekend working as a key feature of this role
  • Carry out other reasonable ad hoc duties to support the Directorate

We are looking for candidates with:

  • Local Authority experience
  • Experience of Housing, Repairs and Customer Service
  • Experience of working in a customer facing environment – call centre and/or face to face
  • Ability to manage difficult conversations
  • Good communication skills both verbal and written
  • Good IT skills including Microsoft Word, Excel and Outlook

Only applicants with the relevant experience will be considered


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