Administration Team Leader - £27,500 p.a.

Immediate start

Central London

We have a great opportunity for an experienced Administration Team Leader to manage a professional, caring team of administrative staff and volunteers at a Hospice based near Swiss Cottage.Previous experience working within a healthcare environment and working with volunteers is desirable.

Duties will include:

  • Leading the hospice administrative team and provide day to day line management of all administrative staff and volunteers
  • Encouraging excellent team work through regular communications and team meetings, including a system of cover for reception and sickness absence
  • Identifying and delivering improvements and changes to the provision of administration services across the hospice
  • Overseeing the hospice customer service training programme
  • Responsibility for the recruitment and management of all administration volunteers
  • Supporting the PA to Medical Director and covering for annual leave
  • Taking minutes of meetings in the absence of the PA
  • Dealing effectively and courteously with all enquiries using initiative and discretion as appropriate, ensuring high priority matters are given urgent attention
  • Overseeing all data entry onto the Patient Record System (PalCare/EMIS), running reports and taking remedial action where necessary to ensure records are accurate
  • Overseeing petty cash, hospice generated revenue and banking
  • Training administration staff on relevant systems and to running reports as required by members of the management team
  • Being the Departmental Health and Safety lead for the Admin Team, ensuring all H & S records are up to date
  • Assisting with the hospice clinical and non-clinical audit process
  • Giving occasional weekend support

The ideal candidate will have:

  • Experience of supervising staff & working at a PA or senior secretary level
  • Administration experience
  • Minute Taking experience
  • Excellent communication skills both verbal & written
  • Attention to detail
  • Excellent people skills
  • Excellent IT skills including Word & Excel
  • Typing speed of 40 wpm


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